FREQUENTLY ASKED QUESTIONS:

What happens if I miss my lesson?

If students do not turn up to their lesson unfortunately payment cannot be refunded as our teachers require payment for the reservation of their time.

Primary school students learning at school are collected from class by their teacher to ensure they do not miss their lesson, however high school students are expected to put their lesson time on their timetable and aren’t collected by their teacher.

What if I can’t make it to my lesson that week?

If students are unable to make it to their lesson and provide considerable notice to the teacher, they are marked as ‘away with notice’ and 50% of the lesson fee is carried over as credit on the student’s account. 50% of the fee is held as payment to the teacher for reserving the lesson time.

What happens if I sign up for lessons and pay in advance, then I decide to pull out?

If a student decides at anytime that they do not wish to continue lessons, two weeks notice is required and any remaining credit held by the Academy is refunded to the student.

Do students need their own instrument?

Students will benefit from having their own instrument however the Academy are able to hire many instruments if students do not have access to one.

How do I know what instrument to purchase?

A student’s progress can be hindered by the size, shape, style or quality of instrument that they are using.

We suggest asking the teacher for advice before purchasing any instrument. Purchases in Bathurst can be made through the Bathurst Academy of Music store. We advise against purchasing an instrument from variety stores such as Aldi.

What do I need to bring to lessons?

Students with portable instruments should bring their instrument, along with either a plastic sleeve folder or the advised book as instructed by the teacher.

Guitar students are recommended to purchase a guitar tuner, guitar picks, capo and strap.

Do I need to purchase a book?

Guitar students and vocal students do not need to purchase a book, but do require a plastic sleeve folder.
Students learning most other instruments will be advised to purchase a book as directed by the teacher. Teachers will advise what book to purchase in the first lessons or when required. Books can be ordered through the Academy store.

BILLING INFORMATION

At the commencement of term, students will be emailed a deposit invoice which is an estimation of lessons for the term. This amount is normally around 8-10 lessons depending on the school term and public holidays.

At the completion of term, if students did not use all of the lesson credit from their deposit invoice, the credits automatically carry over to the next term.
Credits can be refunded upon request via email.
If students end up having had more lessons than the deposit invoice covered, a ‘final’ invoice is sent at the completion of term to bill for the extra lessons conducted during term.

HOW TO PAY

Electronic transfer is the preferred method of payment.
Bills can be paid through the store, however incurr a small charge due to the eftpos terminal fee.